Windows 10: Why does my laptop keep shutting off when logging in and during the setup process after...

I have a Microsoft Surface Book. Recently, my computer started to shut down every time I would try and login. Once I typed in my password on the login screen it would begin to login and then shutdown. Sometimes I would get a blue screen when turning it on again after this, and it would say that windows didn't load correctly. I tried the startup repair and this did not help. Tried resetting but keeping my files and this did not help either. Now I have tried a factory reset and it keeps turning off in the middle of the setup process. Still get the bluescreen sometimes after that says that window

:)

 

Boot Process

Hi,

Please suggest me a link that can explain the boot process step by step of ...

• Windows 7,
• Windows 8.1,
• Windows 10,
• Windows Server 2008 R2 and
• Windows Server 2012 R2

With Regards

InTech

 

Windows 10 freezing at log in

Hello Frank,

A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. To isolate the issue, we suggest that you answer the following questions:

• Do you have a USB device attached? If yes, can you remove the device and log in again.
  
• Have you tried turning off the WiFi feature in your laptop before logging in?
  
• How about running a Startup Repair in your Windows 10 laptop? (Boot to Advanced Startup Options>Click on Troubleshoot> Click on Advanced options> Click on Startup Repair)
• Aside from the above steps, what other troubleshooting steps have you done so far?
  

Looking forward to your response.

 

Laptop Setup

I purchased the Lenovo Ideapad 5 and while the laptop setup, when I logged in with my Microsoft Id, the screen got stuck. The laptop is not shutting down as well. How do you fix it?