Windows 10: Why does my Minecraft Launcher keep closing when I press 'Microsoft Login' [I am a new buyer]

So on Christmas yesterday I had bought Minecraft through Minecraft.net, it at first took FOREVER like 2+ hours to download so I restarted my computer and it downloaded in less than a few minutes. But NOW since I have it downloaded, I open the launcher and it gives me two choice, Mojang login, or Microsoft login, Seeing as when I go to create a Mojang account and puts me right to my Minecraft.net account so I guess I have a Mojang account already? But when I use that login on the Mojang login section it's wrong? But the real point here is that the application itself just closes when I press M

:)

 

Microsoft launcher

Hi AustinNeely\,

Thank you for reaching out to Microsoft Community. May we ask if what troubleshooting you have tried? We highly suggest you to try the steps below.

• Restart your phone.
• If the issue persists after restarting your phone, it only means that the default launcher is needed for any other launchers to work properly. Re-installing the default launcher should resolve the issue.

Once your Android phone is back on its default settings, re-install the Microsoft Launcher and your other apps.

Note: You can easily restore your Microsoft Launcher settings if you have performed a back up. To back up your Microsoft Launcher settings, please do the following:

1. Launch the Microsoft Launcher settings. (Tap and hold your phone's home screen and tap on the
   Launcher Settings.)
2. Tap Back up & Restore.
3. Tap Back up Microsoft Launcher option.
4. Confirm that the Back up to cloud storage option is selected.
5. Tap the Back up button.
6. Check the settings that you want to back up.
7. Tap the Back up now button.

You may restore your Microsoft Launcher back up after re-installing it.

If you can no longer re-install your phone's default launcher, please get in touch with its manufacturer for assistance on how you can reset it to its factory settings.

Kind Regards,

Rom G.

 

Android Microsoft Launcher - Sign in failed

I have a brand new Samsung Galaxy S8 Active. When I went to setup the Microsoft Launcher app, I received the "Sign in failed" message. The only way to proceed is to press the Skip button. However, this defeats many of the features of the Microsoft Launcher
app.

However, when I setup my wife's phone (same model), there were no issues.

I tried:

• uninstalling/reinstalling the app
• using a different Microsoft Account
• verified login credentials
• resetting phone to factory defaults and installed the Microsoft Launcher app first (before installing any other apps)
• pressing the skip button and tried using the app settings

Nothing seems to work. Any assistance would be much appreciated

 

Minecraft dungeons

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to login to Minecraft Dungeons on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you signing in with the same Microsoft Account, you used at the time of purchase?
• What is the complete error message are you receiving while login?

Meanwhile, we would suggest you to perform these steps and check if the issue persists.



Step 1: Reset the app.

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Minecraft app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 2: Fix problems with apps from Microsoft Store

We would suggest you to refer the steps as mentioned in this article:
Fix problems with apps from Microsoft Store



Regards,



Aditya Roy

Microsoft Community – Moderator