Windows 10: Why does my screen go white while i'm playing a game and then it crashes?

Every time I open The Sims 4, my screen goes white and it crashes. It started happening ever since I had updated my Graphics Driver, Intel Iris Xe. I have tried repairing my game through the EA App but it stayed the same.

:)

 

white screen after exiting game

Hi Alex,

Let us isolate your concern to help us determine what's causing the white screen after you exit the game. Please answer the following questions:

• Are there any recent changes or updates made on your laptop?
• Did you run the World of Tanks game on the same laptop where you encountered the white screen after exiting the World of Warships?
• What troubleshooting steps have you done so far aside from restarting the laptop?

We'll wait for your response.

 

Win10 Crashes while playing games


My PC crashes when i play games it always crashes while playing like rocket league, borderlands 2, chivarly medieval warfare, mass effect 2 and alot of other games. When it crashes my screen changes color like green pink red white etc. after that it goes gray and then my PC goes very loud after that it shuts down and then restarts any idea what might be the problem ? *Wink

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.