Windows 10: why does my settings say that my facial recognition and windows hello pin option is...

when I go to settingswindows 11 > sign in options > ways to sign in, I see that my facial recognition and pin both under windows hello says that 'this option is currently unavailable. i also cannot change my pin or edit anything regarding those 2. it says 'this option is currently unavailable'. under additional settings, it also says that 'windows hello is preventing some options from being shown'. what is the problem here and is there any way I can fix this?

:)

 

Facial recognition and pin not working for login

I have NO idea where to put this one, and I can't find anything online.

Dell Precision 7740. 5 months old. Dell has replaced the motherboard twice, second time MB and memory. It's working today, but the facial recognition and pin don't work. They haven't worked since the first MB replacement.

The technician that replaced the MB told me it wouldn't work 'til it was re-set up.

Login using password. Go to Accounts>Sign in options. It SAYS my pin is there. I have removed it and recreated it.
Open Windows Hello face and hit set up. Opens and says "Get Started". Hit that. It pops up and requires my PIN. I enter it, it flashes and disappears...

At LOGIN, in the sign-in options is the Pin. When I select the Pin I get:
Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in Options...

I've BEEN in the *&^%$#@ sign-in options over and over. It SAID my pin was set. I changed it. I rebooted. I still can't log in with the pin. I tried again to set the facial recognition. It has me enter the pin then closes.

What does changing the motherboard have to do with using a pin or facial recognition in the first place? And WHAT do I have to do to get this thing to accept the pin and use the Windows hello face?

 

How to set Windows Hello default to FACE not PIN.

I'm running Windows 11 rather than 10 so I can't actually try this, but chat in Bing is telling me to do this: ======================== To set facial recognition as the default sign-in option in Windows Hello, please follow these steps: Open Settings by clicking on the Start menu and selecting the gear icon. Click on Accounts. Select Sign-in options from the left-hand menu. Under Windows Hello, click on Set up for Face. Follow the prompts to set up facial recognition. Once you have set up facial recognition, click on Require sign-in under Sign-in options. Select Never under Require sign-in. After completing these steps, your device should default to facial recognition as the sign-in option. Please note that if you have a PIN set up, you will still be able to use it as an alternative sign-in option. ======================== Please let me know if this helps!

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.