Windows 10: Why does my Sony WH1000-XM5 headphones sounds that bad on my computer ?

Hi,I bought a new Sony WH1000-XM5 headphones and I wanted to use them on my computer. Sadly, when I started to connect them I figured that my headphones works terrible on it.I got stutters both on my mic on my audio, it's really awful. I looked on the internet and I saw that if I disable the HandsFree option of the headphones the audio would be good, and it did. But that way I can't use my headphones mic !There's people saying that it is inherent to how bluetooth works and it's a problem of bandwith. But how is it possible that my Android Phone manage to make my headphones work perfectly, with

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With headphones my audio sounds echo and really bad

Hi,

Thank you for posting your question in the Microsoft Community Forums.

Appreciate your efforts to work on this issue.

I can understand the situation must be difficult for you when the head phone doesn't work as it should.

Please answer these questions to get more clarity on this issue:

1. What is the make and model of the headphone?
   
2. Are you aware of any changes made to the PC prior to this issue?
   
3. How is the headphone connected to the PC?
   
4. When you say ‘I've reset multiple times’, are you referring to the Sound settings reset or the complete PC reset?
   

However, let us try these methods and check if that helps.

Method A: Suggest you to try the steps from this article to check if that makes any difference.

Fix sound problems in Windows 10:
https://support.microsoft.com/en-us/help/4026994/windows-10-fix-sound-problems#v1h=tab01

Method B: To isolate the issue further, suggest you to follow these steps to check if that helps.

1. On the Playback tab, select the headphone > right click and select properties > Go to advance tab and change the sample rate and test for the issue.
   
2. Uncheck the option ‘Allow applications to take the exclusive control on this device’.
   
3. Click on Apply and Ok.
   

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

no sound in headphones

Hi Mary,

If your headphones stops working in Windows devices, you can try solutions below to fix the problem. The issue can be caused by incorrect sound settings, faulty audio drivers, etc. We suggest that you follow below simple instructions to troubleshoot the
problem.

• Check if the sound is muted. If it is muted, the headphone won’t have sound.
• Check the connection. Try unplugging the headphone and firmly plug it back in.
• Check the port. If you are using a USB headphone, try a different USB port.
• Try the headphone on another computer. Use your headphone on another computer. If it doesn’t work on that computer, the headphone might be broken. In that case, you need to replace it with a new one.

We're just here if you have further questions.

Regards.

 

No sound through headphones

Hello Sander,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note:
If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or
hardware attached to your computer was installed correctly.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

If issue persists, follow method 2.

Method 2:

Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.

Method 3:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

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I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant