Windows 10: Why does my SSD show incorrect space but in settings its correct?

This just recently started to show incorrect information could someone tell me how to fix this or what has happened to make this occur?Thank you

:)

 

Windows 10 reports incorrect remaining SSD space; no solutions have worked.

I am using Windows 10.

Currently, Windows itself is reporting the incorrect remaining free space on my SSD (Samsung EVO 840 120GB). This has been a problem for weeks. I have had no success in resolving the issue.

After updating my SSD firmware, I was briefly able to get File Explorer to report the appropriate 12.4 GB remaining of free space, as you can see from the screenshot below. However, from within the Windows 10 Settings window, you can see that the system
thinks I only have 1.5 GB of space left. This makes absolutely no sense and is factually incorrect. Now, the File Explorer is reporting the 1.5 GB again.

Here is what I have done with no success:

1. Ran chkdsk on C:\ drive; no issues found.
   
2. Ran DISM and SFC; no issues, didn't resolve the problem.
   
3. Checked system protection; it is turned off, there are no excessive system restore points.
   
4. Checked system partitions; there is no missing space needing to be reallocated.
5. Updated SSD firmware.
6. Rank Disk Cleanup I don't even know how many times at this point.
7. Read other support articles and community posts with the same problem; none of their solutions have worked.

I am pretty agitated at this point and running out of thoughts on how to proceed. I can't update my OS because it thinks I don't have 10GB of free space to do so. Any suggestions you might be able to provide are greatly appreciated.

 

SSD storage keeps filling up on its own

Hi Ash,

There's a possibility that the files are just hidden. As an initial troubleshooting, we suggest following the steps below on how to display hidden files that's eating space of your SSD:

• On the Search bar, type folder, and then select
  Show hidden files and folders from the search results.
• Under Advanced settings, select Show hidden files, folders, and drives,
  and then select OK.

Keep us in the loop with the result.

 

Incorrect Personal Information needs to be corrected

Do you have a number that I can call to get help correcting my profile information? None of the suggestions made are working and setting up another user account as suggested has made the problem worse. All I need to do is correct my original account birthdate that was incorrect submitted and changed when setting up a new pc.