Windows 10: Why does my WH-CH720N disappear from the Sound devices list -- unless the Advanced Sound...

So I have paired my device with my cell and my computer. Under Settings->Bluetooth & devices I can see my WH-CH720N which states it is connected.However System > Sound does not find the device as an option to output, nor input from the headset.However, if I goto System > Sound > More sound settings. Open the Sound dialog box and wait for a minute or so, eventually the WH-CH720N populates the dialog box list.Now as long as I do not close the Sound dialog box the sound will output to my headset and the Headset lists in System > Sound.The moment I close the dialog b

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Sony WH-CH720N not working well windows 11 and not working teams

Hi Ben,

I'm Amr, an independent advisor.

I'm sorry you are facing this problem

Here are a few troubleshooting steps you can try to resolve the problem:

1. Update Bluetooth drivers

Make sure you have the latest Bluetooth drivers installed on your Windows 11 computer.

You can usually find the latest drivers on the manufacturer's website or through Windows Update.

https://support.microsoft.com/en-us/windows/upd...

Also, update drivers manually in Windows

https://support.microsoft.com/en-us/windows/upd...

2. Reset Bluetooth settings

Go to the Windows 11 Settings app, navigate to the "Bluetooth & devices" section, and try removing the WH-CH720N from the list of paired devices. Then, restart your computer and pair the headphones again.

3. Disable other Bluetooth devices

If you have other Bluetooth devices connected to your Windows 11 computer, try disconnecting them temporarily to see if it improves the performance of the WH-CH720N headphones.

4. Check audio settings

Open the Windows 11 Sound settings and ensure that the correct audio output device is selected. You can also try adjusting the audio quality settings to see if it makes a difference.

5. Test with different apps

If the issue persists with Microsoft Teams, try using the headphones with other communication apps like Skype or Zoom to see if the problem is specific to Teams or more general.

6. Contact Sony support

If none of the above steps resolves the issue, it may be worth reaching out to Sony support for further assistance.

They may have specific troubleshooting steps or firmware updates available for your headphones.

Remember to check for any firmware updates for your Sony WH-CH720N headphones as well, as these updates can sometimes address compatibility issues.

https://www.sony.co.uk/electronics/support/wire...

I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

Best Regard

Amr

________________________________________________________

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Disabled motherboard audio device disappears from sound configuration

Win 10 on a Gigabyte Z170X mobo. This board has Creative Soundblaster audio as well as the Intel chipset audio that goes out HDMI cable. Both were working but at some point the system sent some audio to the monitor instead of the Creative device which goes
to external speakers.

So I selected "disable" on the two Intel audio devices (one for HDMI, one for display miniport). Instead of appearing "disabled" they simply disappeared from the sound configuration list. They remain in the Devices list and are listed as "enabled". But
since they are no longer listed in the Control Panel sound configuration settings, I can't turn them back on. Rebooting made no difference: still listed as enabled devices, but still not present in Control Panel sound settings.

I'd like to get the Intel devices back so I have the option of using them. Any suggestions please?

Thanks very much.

 

Windows 10 and disappearing sound

Hi,



Thank you for updating us on the issue.



Since the above steps did not help to fix the issue. I suggest you to uninstall and re-install the sound card and check if it helps.

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Expand “Sound, video and game controller”.
  
• 
  Right click on the device driver and select
  uninstall.
  
• 
  Once uninstall is done, restart the computer.
  

Hope this helps. Post us with the status we will be glad to help you.