Windows 10: Why does the ad "Microsoft Solitaire Collection" freeze the game?

Good afternoon John,There have been complaints on the gaming chat that the game is jamming after the ad are played.I notice that you can play a game, for instance, Spades. The ad comes up for the Solitaire Collection and after the adis finished, there is an inscription that reads ....your game will continue after the advertisement; however, it never goesback to the game. It stays on the black screen. Is there a way to fix this?

:)

 

Microsoft Solitaire Collection Pesky Ads!

Hi, I am sure you have all experienced those very annoying ads which pop up in Microsoft Solitaire Collection!
To help eliminate around 80-90% of these ads showing, my suggestion is to tap the "ESC" button on your keyboard continuously. Then most disappear!

 

MICROSOFT SOLITAIRE COLLECTION freezes mid game

microsofr solitaire collection freezes in mid-game on windows 10

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...