Windows 10: Why does the popup crash when I try to sign into a different Microsoft account?

Hello, whenever I try to sign into a different account in the xbox app a popup appears, and when I click “microsoft account” under “use a different account”, and click continue, the popup crashes and sends me back to the xbox app home screen. I am on a windows 11 pc, I have tried reinstalling both the xbox and xbox live apps, restarting the pc, and turning off microsoft sign in assistant, and nothing seems to work. Is there something I can do to fix this? Thank you.

:)

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards

 

Desktop and Taskbar crashing/refreshing when signed into Microsoft account

TL;DR: explorer.exe crashes when a user profile is logged into a Microsoft account. This does not happen on local accounts, even local accounts made on the same machine.

This is about the fourth time I've run into this across several difference devices within the last two weeks, all signed into different Microsoft accounts. The one thing linking them all together is that the owner is signed into a Microsoft account. Local users do not have this issue until they sign into said account, then the problem resurfaces (even across fresh Windows 10 installs). I'm surprised I haven't seen anything about it as of yet. Most of the machines are on 1903 (one was on 1809 originally), though the error continues even once updated to 1909. This problem also continues even when booted into safe mode.

What's going on

• Immediately after login, the desktop and taskbar constantly crashes/refreshes every few seconds.
  
• You cannot open the start menu, settings page, file explorer, launch anything either via icons or WIN + R.
  
• To launch anything, you have to access the Task Manager through CTRL + ALT + DEL and run a new task. However, every time explorer crashes you get tabbed out of the box
  

Looking up the symptoms, many threads suggest disabling Windows Error Reporting Service, which has only fixed the issue once, and only temporarily. Others say it is Norton or other similar anti-viruses, but none of these machines have Norton. Two had ESET Node32, but even when that was removed the crashing continued.

Other suggestions I've tried:

(restarting the machine after each)

• removing Adobe Reader and putting all PDF files on the desktop into a
  folder (which again only worked once and only temporarily). suggestion from here
  
• completely removing every icon and file off the desktop
  
• removing iCloud (only one of the machines had that, but still did not fix it)
  
• removing IDT-Audio drivers (none of them had that, but I removed/uninstalled realtek ones as well to be safe.)
  
• downgrading/upgrading/removing display drivers, like Nvidia, etc. (Nothing changed there either)
  
• running sfc /scannow (did not find any violations)
  
• running DISM.exe /Online /Cleanup-image /Scanhealth, DISM.exe /Online /Cleanup-image /Restorehealth, and DISM.exe /Online /Cleanup-image /Checkhealth(ran successfully, but did not fix the problem)
  
• in-place Windows upgrade via thumbdrive
  
• uninstalling Feedback Hub, disabling Timeline, setting Diagnostic data from full to basic and a few others following this
  guide/fix that worked for someone else, similar to this one and the first comment here as well.
  
• disabling any and all Microsoft account settings/themes syncing, but it might be a bit late for that to go into effect?
  

With one of the machines that I disabled the Windows Error Reporting on, the crashing stops but then I get an alert saying the following:

I can hit OK, but that just causes explorer.exe to crash again and the alert reappears.

.dmp logs on at least one machine say the "Fault Module Name :" was SHELL32.dll with an exception code of 0xc0000409 through AppCrashView and a subcode of Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT with WinDbg Preview

full .dmps are here

Are there any ideas on what this could be? Or how to fix and/or prevent it? (other than just telling people to not sign into a Microsoft account).

Thanks!