Windows 10: Why does Windows 11 Photos only play the first video when I'm looking through multiple...

If I have a folder with multiple .jpg and .mp4 files, and I open the first .jpg and start clicking through the files, the first .mp4 video plays just fine, but any others I come across won't play at all. I have to close Photos, open the .jpg file that comes right before the .mp4 that wouldn't open, and then when I click to the next file, that .mp4 will play just fine but when I get to another one again, it won't play. This problem was present on my last computer as well, and I've tried uninstalling and reinstalling the Photos app, but I haven't found anything to correct the issue, nor can

:)

 

Multiple Photos

We suggest that you follow the steps below to delete the photo through Photos app:

• If you’re looking at your list of photos in Photos app, select the photos by clicking on checkbox on the photos you want to delete. Click
  Delete icon at the bottom right corner to delete.
• If you open a photo, Tap or press Delete
  key from keyboard.

Let us know if you need more assistance.

 

Photos app not playing videos

Hi,

Thanks for the reply, however the problem still remains after looking at all the steps and running the troubleshooter. For some reason the photos app just doesn't seem to be able to play video now.

Thanks

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator