Windows 10: why does windows not recognize an external usb dvd player

why does windows not recognize an external usb dvd player

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external dvd player not recognized by windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



I understand your query related to external DVD player not being recognized by the PC. For further clarity on the issue, please respond to the questions below:

1. How are you connecting the external DVD player?
   
2. What is the error message that you receive when you connect the DVD player?
   
3. Have you tried connecting it to a different port?
   
4. What is the make and model of the PC?
   
5. Were you able to connect the DVD player previously to the PC?
   

Meanwhile, I would suggest you to try re-installing the Chipset drivers and see if that helps.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’
2. In Run dialog box, type devmgmt.msc and hit Enter.
3. Expand Universal Serial Bus Controller.
4. Right click on the USB Root Hub and click on Uninstall.
5. Now check the box Delete the driver software for this device.
6. Click on Uninstall
7. Restart the PC.

In addition, you can try downloading the chipset drivers from the manufacturer of the PC and see if that helps.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community - Moderator

 

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how do I get my computer to recognize an external dvd player connected with a usb.

I am running windows 10. Have a dvd player with my computer(Internal) not working. I want to use an external DVD player with usb port. How do I get my desktop (hp P7-1154 to recognize the usb external DVD player and not the one internal on computer,
please. Wadda