Windows 10: why doesn't my Windows 10 system see my external drive which is working according to device...

Device manager and troubleshooter say device is working. File history does not see it when I click on add drive

Driver is up to date

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

External Hard drive not working

Hi KeanoHuang,

I will be glad to help you with the issue you have connecting external drive.

This issue might have occurred due to the corrupted or outdated drivers in the system.

1. What is the make and model of the system?

2. Do you get any error message while external hard drive is connected?

Try to connect the external hard drive in the different USB port of the system and also connect external drive to different computer to see if it works.

Let’s try the methods below and check if it helps.

Method 1: Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I suggest you to run this troubleshooter to check if the issue is with your
Devices.

Refer these steps:

a. Press Windows key +X, select
Control panel.

b. Change the view by option on the top
right to Large icons.

c. Click on troubleshooting and click on the
view all option on the left panel.

d.Run the Hardware and Devices.

Method 2: Try to update driver’s hard disk and chipset and check if it helps.

Please refer the section Install drivers using Device Manager
from the Wiki Article created by Andre Da Costa (MVP, Community Moderator & Wiki Author).

How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Hope this helps. If issue persists, please reply with information for further assistance. We will be happy to help.