Windows 10: Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...

I have a HP Elite X2 1012 G2 and it does have a fingerprint scanner as well as a front and rare facing camera but the Hello sign in option is not available for my device, i see an error message in the Windows Hello sign in option saying my device does not meet the minimum requirement for it to work well on my device. My question is this, what is the point of having a fingerprint scanner on the device if software updates are not going to cover for the feature to be useful to a user. It actually defeats the purpose of having a fingerprint scanner on the device.I think Microsoft should look into

:)

 

Windows Hello/Fingerprint sign-in

Hi, I found this for you - from the huge searchable Tutorials section, where answers to many usage questions can be found - do feel free to have a look: Add or Remove Fingerprint for Account in Windows 10

 

Regarding face and fingerprint sign in

Hi Ammit. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

How to set up Hello Face and Fingerprint:

https://www.cnet.com/tech/computing/windows-hel...

https://pureinfotech.com/setup-windows-hello-fi...

Try these fixes for Hello Face and Fingerprint:

https://helpdeskgeek.com/windows-10/how-to-fix-...

https://thegeekpage.com/how-to-fix-face-and-fin...

https://windows101tricks.com/windows-hello-not-...



https://tencomputer.com/windows-hello-not-worki...

https://thegeekpage.com/how-to-fix-face-and-fin...

https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator