Windows 10: Why have the Documents and Photo folders disappeared in Windows 11 on laptop???

Why have the Documents and Photo folders disappeared in Windows 11 on laptop? I am trying to help an elderly person use their brand new laptop to create a Powerpoint presentation. We have removed the One Drive service and now I can't find the basic folders in the C drive Documents or Photos unless I search for the USERS folder etc. All folders take ages to locate. Why??

:)

 

Disappearing folder

I've encountered a strange problem in windows 10 where I tried to delete a file in a folder, but ended up deleting the whole directory. It did so without the usual pop-up to confirm delete or say it was too big for the recycle bin. It was my Videos folder, so pretty big, but the disk allocation has also remained the same.

I've always had a problem with 'double icons' for the different user folders, including videos, and so I'm thinking it could have something to do with the whole thing, especially as now one of the two video folders has disappeared from the users folders.

The first thing i tried was 'Undo delete', but it just bought the folder back with non of the contents. Then, I went straight to Recuva, but it came up blank (there must have been over 50 videos in the folder)

I'm at a little bit of a loss as where to start looking for this disappeared folder and was hoping someone might have some suggestions?

Screenshots below:

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

how to save scanned photos and documents to computer

Hi,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to give permission for entire system, so that you can save the files in photos and documents.

• Right click on the folder and click on properties.
• Click on security tab and select the group\user name.
• Click on edit option and check the option full control.
• Click on apply and then on ok button.

Now you can try saving the file in photos and documents and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.