Windows 10: why have you taken money from my account without asking

why have you taken money twice from my account without permission

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Laptop asking to verify the account

Hi Peter,

Thank you for your reply, appreciate the time taken by you in keeping us updated on the status of the issue.

I suggest you to try the below methods and check if this helps.

Method 1:

I would suggest you to run the Microsoft Account Troubleshooter and check if it helps.

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Method 2:

I would suggest you to switch your Microsoft account to a Local account first and then switch back to Microsoft account and see if this helps in resolving the issue.

Please refer to the following steps:

From Microsoft account to Local account:

• Click on Start and select Settings.
• Click on Accounts.
• Now you can see Sign in with a Local account instead click on it.
• Follow the onscreen instructions by entering the password.

Local account to Microsoft account:

• Now login with Local account.
• Click on Start and select Settings.
• Click on Accounts.
• Now you can see Sign in with a Microsoft account instead click on it.
• On next pop up enter your Microsoft account ID and password and follow the onscreen instructions.

Hope this helps. Kindly let us know if you need further assistance.

 

Get money back from my account

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to make payment from your Microsoft account.



I would suggest you to refer the steps mentioned in the article
Troubleshoot problems when paying for something from Microsoft Store.



However, I would suggest you to get in touch with the
Accounts & Billing team, and they will help you with appropriate details.



For additional information, see
Spend the money in my Microsoft account and

Limits on the money in your Microsoft account.



Regards,

Nikhar Khare

Microsoft Community - Moderator