Windows 10: Why I am getting 'information on clipboard cannot be inserted into paint' error?

When I click print screen button and try to paste in MS Paint in Windows 11, I am getting error 'information on clipboard cannot be inserted into paint'

:)

 

Conflict between Paint and Autodesk Sketchbook: Information on the clipboard can't be inserted into Paint

I use Autodesk Sketchbook Pro 7 for editing and drawing, I used to be able to copy and paste images from Sketchbook into Paint without issue. But now it says "The information on the clipboard can't be inserted into Paint" no matter what I do. When I paste the same thing into any other program, it pastes with no issue. It's only Paint that won't paste it.

When I copy from any other program and paste into Paint, also no issues. It's only when pasting directly from Sketchbook into Paint that it won't work. I have used both programs for years without this issue.

I've already tried restarting, repairing, resetting, uninstalling and reinstalling Paint and the issue still remains.

 

Conflict between Paint and Autodesk Sketchbook: Information on the clipboard can't be inserted into Paint

Hi Glory,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It seems like you're experiencing a specific issue when trying to paste images from Autodesk Sketchbook into Microsoft Paint, and you've already tried some troubleshooting steps. Here are a few more steps you can try to resolve this problem:

1. Check Clipboard Data: Make sure that the clipboard data copied from Autodesk Sketchbook is actually an image. Sometimes, it might be in a format that Paint cannot handle. Verify that you are copying an image, not just text or other data.

2. Update Software: Ensure that both Autodesk Sketchbook and Microsoft Paint are up to date. Sometimes, updating the software can resolve compatibility issues.

3. Check for Conflicting Programs: Sometimes, third-party software can interfere with clipboard operations. Check if you have any other clipboard-related software or clipboard managers running that might be causing conflicts. A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. How to perform a clean boot in Windows - Microsoft Support

4. Run as Administrator: Try running both Autodesk Sketchbook and Microsoft Paint as an administrator. Right-click on the program's shortcut and choose "Run as administrator." This might help with clipboard access and permissions.

If the issue still persists after trying these steps, it might be a more specific compatibility problem between Autodesk Sketchbook and Microsoft Paint.

Microsoft attaches great importance to user experience, you can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team.

You may want to consider reaching out to bring this issue back to Autodesk Sketchbook support or the user community to see if others have experienced similar issues and if there are any workarounds or solutions specific to your version of the software.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist

 

Pasting from clipboard

Thank you, The first suggestion worked. The second did also provided I did not click in the Paint window first.

I'd spent some time trying to work it out for myself but was fooled by the clipboard window always closing prematurely. So thanks again.

Also thanks to Frederick, although solved, I've noted your alternative suggestion.