Windows 10: Why i can't access Dropbox anymore? i have Windows 7. i click on the icon and just keeps...

Why i can't access Dropbox anymore? i have Windows 7. i click on the icon and just keeps thinking and then it doesn't show any messages.

:)

 

Grey x on dropbox files

Hi

Welcome to Microsoft community.

The issue you're experiencing with Dropbox files appearing with a grey X and the error code '0x80070780: The files cannot be accessed by the system' suggests that there may be a problem with file permissions or syncing on your Windows 10 system. Here are some steps you can try to resolve this issue:

1. Restart Dropbox: First, try restarting the Dropbox application on your Windows 10 computer. Right-click on the Dropbox icon in the system tray (near the clock) and select "Exit" or "Quit." Then relaunch Dropbox from your Start menu or desktop shortcut.
   
2. Check File Permissions: Ensure that you have appropriate permissions to access and open the files in question. Right-click on one of the affected files, select "Properties," and navigate to the "Security" tab. Make sure your user account has permission to read and modify the file.
   
3. Reinstall Dropbox: If restarting doesn't help, consider reinstalling Dropbox on your Windows 10 computer:
   
   • Uninstall Dropbox by going to "Control Panel" > "Programs" > "Uninstall a program," selecting Dropbox, and clicking "Uninstall."
     
   • Download the latest version of Dropbox from their official website.
     
   • Install it following the prompts provided during installation.
     
   • Sign in to your Dropbox account when prompted.
     
4. Reset File Associations: It's possible that file associations for MP3 files have become corrupted or misconfigured on your Windows 10 system, preventing them from opening properly.
   
   • Right-click on an MP3 file that is showing a grey X icon.
     
   • Select "Open With" > "Choose another app."
     
   • Choose an appropriate media player (e.g., Windows Media Player, VLC) from either the list of recommended apps or by browsing for it.
     
   • Checkmark "Always use this app to open .mp3 files."
     
   • Click "OK."
     

If none of these steps resolve the issue, I recommend reaching out to Dropbox support again for further assistance as they may have specific troubleshooting steps tailored for this particular issue.

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Deleting Dropbox

Hello Donna,

As you are issue is concerned to deleting the Dropbox, we will help you with this issue.

• Do let us know the complete error message/ error code of this issue?
• Are you referring to Dropbox icon/ application on Windows 10?

If you are referring to Dropbox app on your device, try the below steps and check if it helps.

Step 1: If the Dropbox is preloaded on your desktop:

• Click Start.
• Click Settings.
• Click System.
• Click Apps & features.
• Select Get Dropbox or Dropbox X GB from the application list, where "X" is the amount of space corresponding to your promotion.
• Click Uninstall.

Step 2: If the Dropbox is a desktop app follow:

• Press Windows + X, click on Control Panel.
• Under Programs, select Uninstall a program.
• Select Dropboxfrom the list of programs, and click Uninstall.

Hope it helps. Provide us additional information if you are still facing the issues with deleting the Dropbox program on your device.

Thank you.

 

link to dropbox online

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are unable to find the Dropbox in the Navigation pane under Quick Access on the file explorer.



In this scenario, we would suggest you to perform these steps and check if you are able to get back the Dropbox in File Explorer.

1. Go to the
   Dropbox
   website, then click on the Get Dropbox Basic link on the upper-left corner of the page.
   
2. Click on downloaded file to launch its installer.
   
3. On the Set Up Dropbox screen, enter your account email address and password in the fields provided, then click
   Sign in.
   
4. Click the Open my Dropbox button.
   
5. When the Welcome to Dropbox dialog screen appears, click on
   Get Started.
   
6. Click on Next, as well as the next two prompts to proceed.
   
7. Click the Finish button and check if Dropbox now appears in the left panel of File Explorer.
   
8. To add Dropbox to Quick Access, right-click on
   Dropbox from the left panel of the window.
   
9. Now select Pin to Quick access.
   

I hope this will fix the issue



Please refer this article for additional information:
What do the sync icons mean and what should I do if they’re missing?



If you still have the issue, then we would recommend you to contact
Dropbox support team.



Aditya Roy

Microsoft Community – Moderator