Windows 10: why I can't make this payment

Discus and support why I can't make this payment in Microsoft Windows 10 Store to solve the problem; I wanted to purchase an app in the app store but it said they can't process the payment. the code is VXXPqJh3HE6/H5pv.206.1... Discussion in 'Microsoft Windows 10 Store' started by LynnT31, Feb 19, 2019.

  1. LYNNT31
    LynnT31 Win User

    why I can't make this payment


    I wanted to purchase an app in the app store but it said they can't process the payment.

    the code is VXXPqJh3HE6/H5pv.206.1

    :)
     
    LynnT31, Feb 19, 2019
    #1
  2. REGILE REB
    Regile Reb Win User

    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options     and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Feb 19, 2019
    #2
  3. NACHAPPA C K
    Nachappa C K Win User
    not able to add payment option

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing currently.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Is this the first time your facing this issue?
    • Did you contact your bank, like the message suggests?
    I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
    option, verify that it has been activated.

    Also suggest you to refer to this link below and check:

    Add or edit your payment method for the Windows Store

    http://windows.microsoft.com/en-us/windows-8/add-edit-payment-method-windows-store

    Please get back to us with a reply so that we can assist you better
     
    Nachappa C K, Feb 19, 2019
    #3
  4. SKT_DIAZ
    skt_diaz Win User

    why I can't make this payment

    not able to add payment option

    i have a VISA ELECTRON card instead of just "visa". also it may not be an international debit card as it doesnt have the word "international" printed anywhere. could this be an issue?
     
    skt_diaz, Feb 19, 2019
    #4
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why I can't make this payment

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