Windows 10: Why I don't get the trouble shooting option?

Steps:move the mouse cursor on the power iconpush down the Shift keyright click on the power icon a menu will pop upselect the restartOn the restart screen, I only have the "turn off your computer" option, but nothing else. What I need is the "trouble shooting" option and I have seen the option in many online tutorials. Why I don't get the option? BTW, there are two other ways to get the restart screen, using a repair disk and searching on UEFL. And this question is related to my other question.

:)

 

I need to get a new product key but trouble shooting doesnt appear on the options

I need to get a new product key because the computer was given to me and I don't know how to get one. when I asked the virtual agent it suggested trouble shooting but it doesn't appear on the options. Any tips?

 

trouble shooting

my PC cant start. he gives me every time trouble shooting stopcode bad config something like that

 

Trouble shooting error while trouble shooting for hardware and device

The web cam is missing in my laptop Toshiba Satellite C55 5352

I have done the trouble shooting for hardware and device

The result is :

An error occurred while trouble shooting

An unexpected error has occurred. The troubleshooting wizard can't continue.

in view detail the message is as under

Package ID : Device diagnostic

Path : C:\WINDOWS\Diagnostics\Index\DeviceDiagnostic.xml

Error code :0x80300113

Source :Engine

User :KRISHNAN\krishnan

Context :Elevated

how to fix the trouble shooting error and install the missing webcam