Windows 10: why is butterfly msn mail not allowing ma to sign in

Why cant I sign into msn butterfly email

:)

 

having a problem loging into my MSN account via Dream Mail off line ma

Here is the posts of the screen captures





https://www.tenforums.com/images/attach/jpg.gif https://www.tenforums.com/images/attach/jpg.gif

 

Windows 10 and MSN

What is the Monitor make/model?

Courtesy of Ronnie Vernon, MVP

The screen resolution is defined by the size of the display. Width x Height.

Example: 1280x960

You just need to select a resolution that either has a smaller Width number with the same Height number, or a larger Height number with the same Width number.

Examples: 1280x1024 or 1152x960

Note: Your available resolutions may vary, depending on the Graphic Card and Monitor supported resolutions.

You should always keep the drivers for the installed Graphic Card up to date. Check with the Computer manufacturer or Graphic Card manufacturer for the latest drivers.

Have you checked for chipset updates through HP or Intel?

In which mail client can your wife not type text? MSN software or Windows 10 Mail?

Note: When experiencing issues with MSN Premium, MSN Dial-Up or MSN Butterfly, please post the question to MSN Solution Center @ MSN Solution Center. These are the Support Experts for MSN softwares.

@Kevin P - Seattle,

Have you tried uninstalling/reinstalling MSN Premium software or using the following from MSN Solution Center:

• Sign out of MSN Explorer.
• Launch MSN Explorer, but do not sign in.
• Click the Upgrade Now option at the top of the screen.
• If prompted to allow MSN Explorer to make changes to your computer, click
  Yes.
• Once the MSN Installer has loaded, click the X in the upper right hand corner to close the Installer.
• Sign into MSN Explorer and the mail issues should be resolved.

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MSN Explorer (Butterfly) stopped working

The update was already in the system. Apparently Microsoft is no longer supporting the application (Microsoft Internet Explorer ...Butterfly). All Favorites and Address book are inaccessible. Hopefully there may be a fix in future I am not holding my breath.
Is there any way of moving Favorites list and Address book from Microsoft Internet Explorer to current Mail in Windows 10 or Outlook in Internet Explorer?