Windows 10: Why is it blank?!

It just shows this, Microsoft? The only sourse i could find is third party installers!

:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

FIX SCREEN SO IT DOESN'T GO BLANK

Hi Charlotte,



Thank you for writing to Microsoft Community Forums.



I understand that the computer screen goes blank after sometime, I’ll certainly assist you with this.



However, please let us know:

• Do you see any error message on the screen when the computer screen goes blank?
  
• When you say “I need to fix it so that doesn't happen” how are you fixing the screen?
  
• What is the make and model of the computer?
  

Meanwhile, you may want to refer the troubleshooting steps mentioned below:



If you are using a Desktop, then the first thing I would suggest you to do is check if the cables are connected properly.



Method 1: Refresh Graphics driver



I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



Method 2: Update graphics driver



I suggest you to try updating the graphics card driver and see if that helps. To do this, refer the steps mentioned below:

1. Press Windows logo key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on the display driver and select
   Update Driver.
   
4. Restart the computer.
   

Article for reference: Update drivers in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Desktop chrome shortcut icons turned into blank papers!!!

Hi

Welcome to Microsoft community.

It's possible that the antivirus app you installed, RAV endpoint protection, caused the issue with your Chrome shortcut icons turning into blank papers. Antivirus apps can sometimes interfere with the functioning of other programs, including changing the appearance of icons.

To resolve this issue, you can try the following steps:

1. Restart your computer: Sometimes, a simple restart can fix minor issues with icons.
   
2. Rebuild the icon cache: The icon cache is a database that stores the icons for all the files and programs on your computer. If the cache becomes corrupted, it can cause issues with icons. To rebuild the icon cache, follow these steps:
   
   • Open File Explorer and navigate to the following folder: C:\Users[Your Username]\AppData\Local
     
   • Locate the "IconCache.db" file and delete it (you may need to enable the option to show hidden files and folders in File Explorer settings).
     
   • Restart your computer.
     
3. Reset Chrome shortcuts: If the issue persists only with Chrome shortcuts, you can try resetting them by following these steps:
   
   • Right-click on the blank paper icon and select "Properties."
     
   • In the Properties window, click on the "Shortcut" tab.
     
   • Click on the "Change Icon" button.
     
   • In the "Change Icon" window, click on the "Restore Defaults" button.
     
   • Click "OK" to save the changes.
     

Please note that these steps are general suggestions, and it's always a good idea to back up your important files before making any changes to your system.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist