Windows 10: Why is it that microsoft just closes questions it fails to answer helpfully even after...

People post all the things they tried and how much time it was sucking out of their lives and you just close the subject without saying "Beats me" or "I guess you're just SOL. One example being the difficulty impossibility? of using an external dvd drive in Windows 11. There are dozens hundreds? more.

:)

 

Answer to question

You've posted 5 questions:

1. On January 15, you posted "Word 2013 document too large in windows10"; Stefan Blom replied on January 16 and you marked his reply as the answer to your question
2. On January 18, you posted "Word documents sent to cloud"; there have been 11 replies to that question and on January 19, you marked Jay Freedman's reply as the answer and replied "Got it! Thanks!"
3. On February 6, you posted "Windows 7 updates"; I replied on Feb 6 and you replied "Ok, thanks!"
4. On March 31, you posted "Windows 7 updates" which is essentially identical to the question you posted on February 6. It appears that user PINGROSHEKKA replied to your post but that reply was split into its own separate thread by a Volunteer Moderator because
   rather than being a reply to you, user PINGROSHEKKA asked an unrelated question.
   
5. Finally, today you posted "Answer to question"; Frederik Long has replied twice.

I would be glad to clarify my February 6 reply to your question if you explain your confusion. If you've received new updates on your Windows 7 computer since February 6, open Windows Update, click the link for "View update history" and list the updates
you're confused about.

The following, for example, are the updates I've received since February 6 on a Windows 7 system. Although it looks like a lot of updates, they are, in fact, the very updates listed in my February 6 reply:

• "signature" updates for Microsoft Security Essentials or Windows Defender; in the list below, these are the different "versions" of KB915597
  
• for another Microsoft product installed on your computer, such as Microsoft Office 2016;
  in the list below, these are
  • the February and March versions of the "Windows Malicious Software Removal Tool" KB 890830
  • update for Microsoft Word 2016
  • update for Microsoft Office 2016
  • update for Microsoft Skype for Business 2016
  • update for Microsoft Outlook 2016
  • update for Microsoft Excel 2016

 

Cortana is often unable to answers the asked questions

Hello Bimal,

Thank you for your continued patience on this issue. Let me assist you further from here.

Please follow the below suggested methods and check if it helps.

Method 1:

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow
the below given steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  sfc/scannow and press enter.
  
• 
  Restart the computer.
  

Ref: Using System File Checker
in Windows 10

Method 2:

If no corrupted system files were found in the previous state or were irrecoverable, then I suggest you to try the following steps to deploy the DISM command lines:

• 
  Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
  
• 
  In command prompt, type the following commands and press Enter after each command:
  

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

• 
  Close the command prompt and restart the PC and check if it works.
  

Method 3:

If the issue still persists, I suggest you to check if the same issue occur when logged in through a different user account.

Follow the steps:

• Assuming that you are already logged on to your user account in Windows 10, click the Start button.
• From the Start menu, click your name from the top of the left pane.
• From the displayed options click Sign out.
  
• From the login screen, click to the different user account you want to switch to.

However, if you do not have a separate user account, I suggest you to create another administrator user account by referring to the Microsoft article here: Set
up accounts.

Hope it helps this time.

Thank you.

 

Microsoft Store credentials not recognized in Windows 10 Microsoft Edge

Hello,

Welcome to the Microsoft Community.

I would like to ask few questions regarding this issue for a better understanding. Please answer these questions:

• 
  Have you logged in to the Microsoft account?
  
• 
  Have you used another account for windows apps?
  

I would suggest you to follow the below steps and check if it helps.

I suggest you to run Microsoft Accounts
Troubleshooter and see if that helps.

Reply us back with results. We will be happy to assist.