Windows 10: Why is it when i put in a dvd and i try to have it play the app crashes?

I have just bought the app so i can have it again but for some reason when i try to play a dvd with it it has it try to load and then just closes itself so i guess it is crashing and its from a fresh download as well

:)

 

Windows DVD Player from App Store Not Playing U.S. Standard DVD's

So I read that upgrading from Window 7 to Windows 10 strips a bunch of CODEC's that Windows Media Player use to have. From what I understand this has to be purchased now in the Windows Apps Store for ~ USD 15. So I went ahead and did it and the app still
does not play DVD's. Here are my steps and errors:

• Load my DVD (original DVD, not copied) into my DVD tray
• Double click on This PC
• Find my DVD drive and right click on it, select Auto Play
• Select Windows DVD Player (the one I purchased for $15 from the app store)
• DVD Player App launches and errors out with: "Error: Video could not be decoded"

This is not display driver issue because VLC Player works just fine (the audio codec's don't work correct though).

• If this App is simply too buggy, can someone tell me how to get a refund?

I tried going to: http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpReturnsRefundsPage and clicking on

• If you’d like to return your purchase made in the last thirty days without any hassles, you can initiate this yourself in your order
  history

But the page simply crashes. Any help would be appreciated.

 

DVD doesn’t play in Windows DVD Player

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally, the Windows DVD Player will play movies that are on optical discs. However, we will need the details requested below:

• Could you please provide more clarity on “will not play my DVD home movies”?
  
• What is the complete error message you receive?
  

We would suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



You may want to refer the
Windows DVD player FAQ.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows DVD Player installed in Windows 10 but not recognizing DVD to play

Hi,

Thank you for posting your query on Microsoft Community.

The DVD Player app only supports the following:

a. DVDs from a file backup is not supported, the app currently only plays DVD movies on optical discs.

b. The App will only play DVD's not Blu-ray discs.

If you satisfy both the categories, I would suggest you follow the steps below and see if it helps:

Update DVD/CD-ROM drives from Device Manager.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the DVD/CD-ROM drives.
  
• 
  Double-click on the DVD/CD-ROM drive.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  

If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the DVD/CD-ROM drives.
  
• 
  Double-click on the DVD/CD-ROM drive.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall your audio driver from Manufacturer's Website in Compatibility mode.
  
• 
  Restart your system
  

Hope this helps. Please respond if you have further related queries.

Regards,