Windows 10: Why is my collections site suddenly blocked

I tried to get into my collections this morning and it is blocked

:)

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...

 

Microsoft Solitarie Collection

Hi,

There could be some changes on your computer that affects the resolution of your screen when you play. For us to isolate your concern, we suggest that you provide us the answers to these questions:

• Were there any updates installed on your computer prior to the issue?
• When did you start experiencing the issue?
• Is it only happening with Microsoft Solitaire Collection?
• What are the troubleshooting steps you've tried to resolve the concern?

We're looking forward to your response.

 

Microsoft Solitaire Collection

Hi,

These errors may be caused by loss of network connectivity, or if the online game service is unavailable. They may also be displayed when you try to save the game or the game files have become corrupted. An error with the code 107 means something is preventing
the game from downloading so you need to check your internet connection, antivirus program and ensure the game is white-listed. Follow the steps below on how to resolve this:

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

• Click Start.
• In the search box, type Microsoft Solitaire Collection.
• Right click Microsoft Solitaire collection app tile, and the select Uninstall.
• Restart your computer.
• Right click Start.
• Select Run.
• Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is
not blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

• Right click Start.
• Select Run.
• Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error 124/ 101_107/ goes away after doing this.

We hope that this information was helpful. Let us know if you need further assistance.