Windows 10: why is my credit card being billed? I purchased 10day free trial and I cancelled returned...

why is my credit card being billed? I purchased 10day free trial and I cancelled returned that computer to the store where I purchased it

:)

 

Problem with credit card billing

Dear all, thank you in advance for your help.



I live in Bolivia, and I bought some apps with my credit card last month, and everything was fine until recently I received an email asking me to update my credit card. Sadly, my credit card changed (a new goverment law that demands all Banks to have credit
cards with security chips, therefore my credit card had to be changed), and the billing did not happen until my other credit card balance was transfered to my new card.



I already registered the new credit card and tried to make the payment with that credit card with no success. I also tried to close the other credit card and move the billing to the new one, but it is not posible.



I sent an email to the Microsoft billing support, and they told me to post my question here.



Hope you can help me, because I don't want my account to be cancelled.



thanks

Juan

 

cancellation of credit card

I tried but it states that the billing amount will be transferred from the existing one to new one. How can it b possible when I have cancelled my credit card which registered with microsoft marketplace. Pls provide me alternate source

 

credit card details already exist

Two things you can do.

• Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
  credit card details.
• If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.