Windows 10: Why is my free 3-month gaming pass not showing up in my account after my laptop's...

I recently purchased a new laptop which included a free 3 month gaming pass. Due to some issues with my system, the motherboard had to be replaced. Since the replacement, the gaming pass no longer appears in my account. How can I resolve this issue and regain access to my gaming pass benefits?

:)

 

1 month free xbox game pass

Hello there, I recently got a new laptop with 1 month free xbox game pass included. However, this 1 month subscription was removed from the microsoft store upon updating from windows 10 to windows 11. What should I do to get that 1 free month subscription back?

 

Xbox Game Pass for PC - Compatibility Issue with Gaming Computers

Hey fellow Microsoft community members,

I'm encountering a compatibility issue between Xbox Game Pass for PC and my gaming computer, and I'm seeking your assistance to resolve it. Here are the specifics:

1. Problem: I recently subscribed to Xbox Game Pass for PC, hoping to enjoy a wide range of games. However, I'm facing challenges while running certain games on my gaming computer.
   
2. System Configuration:-
   

• Operating System: Windows 10
  
• Processor: Intel Core i7-10700K
  
• Graphics Card: NVIDIA GeForce RTX 3080 (10 GB VRAM)
  
• RAM: 16 GB DDR4
  
• Storage: 1 TB NVMe SSD
  
• Error Messages: When attempting to launch certain games from Xbox Game Pass for PC, I encounter error messages such as "Error code XYZ" or "Game crashes upon startup."
  

3. Troubleshooting Steps Taken:

• Updated Windows 10 to the latest version.
  
• Ensured that graphics card drivers are up to date.
  
• Verified game files and reinstalled problematic games.
  
• Disabled background applications and antivirus software temporarily.
  

I would greatly appreciate any insights or troubleshooting suggestions to overcome this compatibility issue and enjoy a seamless gaming experience with Xbox Game Pass for PC.



Thank you all for your support!

 

Game Pass games disappeared from my PC

Hi there,

I created a ticket a couple of months ago, about the same issue, and it happens now every 30-60 days.

Redirecting

Basically every game disappeared from my Windows PC that was installed via the Xbox app. I have game pass ultimate subscription, playing on Xbox and on my laptop.

I had Football Manager 23, The Outer World and Citizen Sleeper installed, all of them are gone. I turned off the computer with Atomic Heart being downloaded, I had to download that from scratch as well.

Last time I couldn't give answers to the questions listed in the previous ticket, but now I can. These were the questions in the previous ticket:

To start, please provide us information/answer on the following questions:

• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  

22H2 (OS Build 22621.1555)

• Are you only having issues with games installed via game pass?
  

I don't have any other games installed from the Microsoft Store. Every other game I have from different platforms (Epic, Steam, GOG) are fine.

• Or other games are also affected
  

Any game I install via game pass

• Are you running any antivirus or antimalware software?
  

No, I have the default windows protection only.

• What changes have you made before the issue appeared?
  

None, apart from this time I started installing Atomic Heart, but this happens every month or so, and this was the only time I started installing Atomic Heart. Turned the computer off, when I turned it back on the next day, everything was gone.

• If a game was installed with Xbox Game Pass but will no longer play, make sure that your Xbox Game Pass and Xbox Live Gold subscriptions are active, and that the game is still in the current catalog.
  

I have game pass ultimate, and it is active all the time.

• If you’re having trouble remotely downloading a game, go to the “Why isn’t my game downloading when I install from the Game Pass mobile app?” section, above.
  

That thing I can manage (although that is problematic too). I would like to know how can I prevent 150~200GB of data to disappear from my computer without any interaction, warning or intention.

• Also check if you are sing in with the correct Windows user profile.
  

I am, my computer, using it alone.

There are multiple reports about this issue online, however I couldn't find any information about why it happens, or how. I think it's absolutely ridiculous that my computer can delete huge volume of files without any warnings, and especially that it looks like it happens with something I pay for regularly, and even more so it comes from Microsoft.

Also, I reinstalled my Windows from scratch when it happened for the first time. Seems like it didn't fix anything.

I would appreciate any suggestions, I'm stuck with this problem, currently re-downloading everything.

Thanks a lot!

Daniel