Windows 10: Why is my game saying I don't have the right Direct driver when my computer says that I do?

What do I do if my computer says I have DirectX 12 and the game I'm trying to play Lord Of The Rings Online says I need DirectX 9 or higher? I've checked to make sure, it even says Driect3D is enabled, but the game still won't work because it says I don't have those things. I'm so confused and I have no clue what to do. I have an Alienware x14 if that makes any difference.

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

stuff that don`t work

I also tryed safe mode, it still didn`t work on it. and Glucofacts Deluxe STILL does not work, so... you say that you don`t know how it started working on win 10 for you?

 

Gaming and Random Crashes.


Hi,

After some research and failing to find any solution i`ve decided to find help, have a gaming laptop (don`t judge me) and it used to work pretty well, until the latest Witcher expansion, i would be gettting a DPC_WATCHDOG_VIOLATION everytime i tried to start the game, some driver updates later and now i`m randomly getting the same BSOD so far i've tried.

• Updating GPU Driver.
• DDU the Drivers and do a clean install.
• running sfc/scannow

Unfortunately my internet time is limited and i couldn`t find any more steps.

Any help would be appreciatted, and sorry for the bad english.