Windows 10: Why is my GPU making my display shut off?

Hello, I recently just installed a new solid state drive to my computer for more storage, but since then something weird started to happen.I would play games like usual on my PC, but then all of a sudden my display would lose signal to the computer, while the fans, lights, and components are all still running, and the monitor won’t get a signal back until I press the restart button on my PC. I didn’t think anything of it at the time, until it happened a few more times, then I realized this must be my graphics card shutting off the display. Does anyone know why this is happening?

:)

 

Making a monitor a primary Display whilst keeping the other one.

Hi James,

We understand the inconvenience caused and will assist you.

I would like to ask some questions to assist you better.

• What is the make and model of your laptop?
• Did you make any changes prior to this issue?

I suggest you to update the Display drivers by following the steps provided below and check if it helps.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

Keep us posted on the status for further assistance.

 

GPU

Hi Michael

Open Device Manager (accessible by right clicking your Start Button)

Expand the Display Adapters section

You should see your GPU listed, along with possibly an integrated graphics option

If that is no listed there:

Boot into BIOS (start your system, then on the manufacturers screen, repeatedly press the appropriate key (usually F2) to enter BIOS

Under System Information, you should find your GPU listed

If you still cannot find the GPU listing, what is the Make and exact Model No. of your PC - that will be printed on a sticker on the bottom casing . ..

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you