Windows 10: Why is my HP Envy x360 touch screen no longer working?

I have had this computer for a couple years now, and the touch screen and everything was working perfectly fine up until about a month and a half ago. When I look at my settings, it says "Pen and touch not available for this display" and when I go into device manager under human interfaces, there is not a touch screen option to try and disable and enable the driver. I have tried a soft reset of the laptop and still nothing is working.

:)

 

HP Envy x360 with 1440p screen?

So I bought a refurb HP Envy x360 with the AMD FX 9800P and recently discovered I could set the screen resolution to 2560x1440 despite HP advertising this machine as only being capable of 1920x1080. Has anyone else bought one of these and found they could change the resolution to 1440P? I was thinking maybe since mine is a refurb that it was originally returned for some kind of screen issue and they replaced the screen with whatever they had lying around that day, which could well have been a screen meant for a Spectre, and not an Envy, since the Spectre does come with a 1440p screen. Would a mistake like this even be possible? It came in an Envy box and it says Envy everywhere on the laptop where it should say it. There is no external evidence that this might actually be a Spectre and not an Envy. So is this a fluke or all of these capable of displaying 1440p instead of being limited to 1080p as advertised?

 

HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

See if you can run through these troubleshooting steps:

HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


Step 1: Confirm the computer has a touch screen
Step 2: Enable and reinstall the touch screen driver in Device Manager
Step 3: Configure the touch display
Step 4: Install Windows updates
Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
Step 6: Adjust the power management settings for your touch screen
Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
Step 8: Update the BIOS and graphics driver

 

HP ENVY x360 Touchscreen and Driver issues

Hi Milad,

Thank you for posting your question in the Microsoft Community.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

This issue can occur if some of the system files and drivers are not working as expected.

Suggest you to refer and follow the steps from this article on ‘Troubleshooting Touch Screen issues’.

Important: Your screen resolution needs to be at least 1024 x 768 to have multiple windows and apps on your screen at the same time.

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Follow these steps to uninstall the driver from the PC.

1. Open Device Manager.
   
2. Select the arrow next to Human Interface Devices and select HID-compliant touch screen.
   
3. Right-click (or tap and hold) the name of the device, and select Uninstall.
   
4. Restart your PC, and Windows will attempt to reinstall the driver.
   

You may also want to
download the drivers from the OEM HP website and install it to check if that helps.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator