Windows 10: Why is my laptop sound only working with my bluetooth headphones?

I can't get any audio output on my laptop speakers. I only hear sound if I use headphones. I checked out the audio driver for the Realtek High Definition AudioSST and the system says the drivers up to date. I attached the latest driver events and it looks like something might be off here. What other steps should I take?

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphone sound volume keeps changing.

I have a relatively new Bluetooth Pulse Echo headphone set and an Acer Aspire 3 notebook that has Windows 10 O/S. When I use the headphones with the notebook in wireless mode the sound volume alternates between normal and very low. I have run Windows Bluetooth fault finder and disabled sound enhancements to no effect. The headphones work fine in conjunction with my iPad however.
Could anyone suggest a solution for this problem please?

 

the problem with the sound in Bluetooth headphones

Hi

Welcome to Microsoft community.

It sounds like you're experiencing a common issue with Bluetooth headphones where the audio quality becomes poor during certain activities, such as screen recording or using voice channels on Discord. This could be due to the fact that your Bluetooth headphones are switching to "hands-free" or "headset" mode, which typically has lower sound quality compared to "stereo" mode. Here are some steps that can potentially resolve this issue:

1. Disable Hands-Free Telephony: Go to Control Panel > Hardware and Sound > Devices and Printers. Find your Bluetooth headphones in the list of devices, right-click on them, and select Properties. Go to the Services tab and uncheck the Hands-Free Telephony service. Click Apply and OK. This will force your headphones to stay in "stereo" mode.
   
2. Change Default Communication Device: Go to Control Panel > Hardware and Sound > Sound. Under the Playback tab, you will see a list of audio devices. Find your Bluetooth headphones in the list and click on them. Then, click the Set Default drop-down menu and select "Default Device". This will set your Bluetooth headphones as the main audio device, which might improve the sound quality.
   
3. Update Bluetooth Drivers: It's possible that outdated Bluetooth drivers are causing the issue. Check the manufacturer's website for your Bluetooth adapter and see if there are any driver updates available.
   
4. Try a Different Bluetooth Codec: Some headphones support different Bluetooth codecs, which can affect sound quality. If your headphones and Bluetooth adapter both support aptX or AAC, try switching to one of these codecs. You can usually change the Bluetooth codec in the settings of your Bluetooth adapter.
   

Remember to disconnect and reconnect your Bluetooth headphones after making these changes to ensure they take effect. If none of these solutions work, there might be a hardware issue with your Bluetooth headphones, and you should consider reaching out to the manufacturer's customer support.

Best regards

Derrick Qian | Microsoft Community Support Specialist