Windows 10: Why is my Microsoft Family on the wrong day?

My microsoft family dashboard is showing March 24 when it is March 30th. This is a problem because I want to set M-F with different times versus the weekends.

:)

 

Wrong "adult" email address used in family setup

Hi,

Try the steps below.

• Sign into http://familysafety.microsoft.com with that Microsoft account.
  
• Click the Manage my family link at the bottom of the summary page.
• Select the affected user under Family Members and click
  Remove family member at the top left of the screen.
• At this point you should be able to add that family member to the correct (new) family.

If the issue persist, I suggest you to create a new email address for your son and add to the family account and check.

Hope this helps. Keep posting in Microsoft Community for any further queries that you face. We are happy to help!

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Microsoft Family

Hi,

It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
Family list. To check on it, go to Cortana
and search for Family Options.



To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know how it goes and feel free to get back to us if you need further assistance.