Windows 10: Why is my mom getting so many viruses with Windows 11 s mode

I bought my mom a gateway computer with windows 11 s mode thinking it would protect her from malware and viruses. She's 81 and clicks on every video or article she sees. She's getting a virus DAILY. I've blocked literally everything I can and it's still happening. I also can't download Norton which never allowed this. I'm furious. I feel ripped off. This should not be happening

:)

 

In Windows 11 power-saving mode, clicking the Windows Focus prompt on the lock screen will cause a system crash.

Problem description: As the title suggests.

Steps to reproduce:

1. Enter Windows 11 power-saving mode.
   
2. Click the Windows Focus prompt on the lock screen.
   

Expected result: The login screen should appear and after logging in, the browser should automatically open to view content.

Actual result: The system crashes.

Device information:

• Windows 11 version: 22H2 (22621.1413)
  
• Device: Lenovo Xiaoxin 14 Pro 2021
  
• CPU: AMD Ryzen 7 5800H
  

Other information:

• When plugged in, the system automatically turns off power-saving mode and cannot be turned on manually. The function works normally.
  
• When unplugged, turn off power-saving mode and the function works normally.
  
• When unplugged, turn on power-saving mode and the system crashes.
  

 

Help! My mom clogged her computer full of viruses!

Well my mom riddled her computer full of viruses... again. Last time I fixed it by using the Bit Defender online scan but that just won't cut it this time. In safe mode with networking, BD didn't pick up any viruses so I figured I would try running it in normal mode but whenever I try to run the BD scan, this thing called "personal anti virus" interferes and won't let me run the scan. Apparantly she got to some website or popup or something that said she had viruses on her computer and went through it and installed one of those fake antivirus programs that is actually a virus in and of itself. Something is stopping her from using the internet in general as well. After 5 seconds of her homepage being up (the armstrong ISP homepage) something comes up and says that it found spyware or viruses on the page and reccomends installing thier software. I would take a screencap of it and upload the picture here, but I would need my computer to do that and there's no way in hell I'm putting my flash drive in that computer or burning a cd from that computer and putting it in mine.I even went so far as to unplug that computer from the damn router so as to prevent it creeping over the network.

Anyways, bottom line this PC is pretty much fucked and if it were mine I would erase everything and reinstall windows but it's not mine so I need to go through the process of cleaning it out. TPU, are there any good free antiviruses I can use here? I hear a lot of talk about NOD32 and Kapersky but those are paid programs.

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.