Windows 10: Why is my pc freezing and not showing any errors

Recently my PC has been crashing out of nowhere, the screen will freeze and whatever audio is playing will continue, such as background noise on games no new sounds like someone getting hit or anything, even in the middle of fights its just the background noise. Nothing I do will change the screen whatsoever until I force the pc off manually. The only thing showing errors in the logs is when I turned the pc off. It will tell me that windows stopped unexpectedly when i turn it off, nothing when it freezes.it should be noted this has been an on and off event for 3 years and i have no idea why

:)

 

PC Freezes

Hello,

To isolate your Windows 10 freezing issue, kindly answer the following questions:

• Aside from this error, are you also getting other error codes or messages?
• Where do you usually experience this freezing issue? Is it during startup?
• Other troubleshooting steps you've tried so far?

Looking forward to your response.

 

PC Freezing for short periods -> DistributedCOM Error?

I'm trying to open an Intel support ticket. I ran the SSU, and selected the option to submit to Intel. But when I click that it takes me to the site, and I created an account, but it does not appear to be submitting the SSU file.

It wants me to identify my component. So here's a couple options it shows:

If I select "I dont' know", it gives me this, which offers for me to run SSU and check the list:





So I tried Select from list, and get this:





If I select identify by part number of serial number, I get this:





I"m not sure how I should proceed.

 

pc keeps freezing

Hi Iden,

The issue may occur due to corrupted system file or full of memory storage. In order for us to assist you, please answer the questions below:

• Were there any updates happened?
• Were there any error messages?

To isolate the issue, we suggest to check this article:
Tips to improve PC performance in Windows 10. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.