Windows 10: why is my touch pad freezing

My touch pad keeps on freezing and my laptop shows a white screen when it stays long off.

:)

 

touch pad

Hi Gary,

Thank you for posting your query on Microsoft Community. Let me assist you.

The touch pad can be disabled by you on the Control Panel of your computer.

Refer the steps below to disable the touchpad on your computer.

• 
  Right click on Start, and then click
  Control Panel.
  
• 
  Click Hardware and Sound.
  
• 
  Click Keyboard.
  
• 
  In the Mouse Properties
  window:
  
  • Click the Device Select tab to disable the touch pad.
  
  • Click the Touch Pad tab to adjust touch pad settings.
  
• 
  Click OK to save the settings and restart the system and check.
  

Try updating the Touchpad drivers from the
manufacturer's website and check if the issue persists.

Follow the steps to update the drivers:

a. Press Windows key + X key and click
Device Manager.

b. Expand the Touchpad tab.

c. Right-click and click on Update driver software.

d. Restart the computer and check.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

issues with touch pad gestures with a touchscreen laptop

Thanks for the response.

I have tried the steps you suggested. It showed no issues, except to restart my PC. At the point when I performed these steps, I didn't have the issue that I reported - namely, not being able to use touch-pad gestures. Maybe I should try this when the touch-pad
gestures stop working.

 

turn off touch pad

Hi Brian,

You can disable Touch pad from the Device Manager. Make sure that the mouse is already plugged in before disabling the touch pad. To disable Touch pad, follow these steps:

• Press and hold Windows logo key + R.
• Type Devmgmt.msc in the Run command dialog box.
• Press Enter.
• Expand Mice and other pointing devices.
• Right-click on the first HID-compliant mouse entry.
• Select Disable.
• Hit Yes.

Let us know if you need additional assistance.