Windows 10: why is my video not working?

I've installed all updates, turned the computer off and on, completed the troubleshooting activity list, reset camera settings and still my camera is not working. The light goes on, but the video function just displays a black background.It is an integrated camera.Any ideas?

:)

 

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Videos not working on windows 10

Hi,

Thank you for posting in Microsoft Community.

1) Does this issue occur on Internet Explorer too?

2) Are you able to play the videos which are there in the local drive using Windows media player?

This issue might be because of corrupted graphic drivers.

I suggest you to run the video troubleshooter and check if it helps.

• 
  Type Troubleshooting in search and click
  Troubleshooting.
  
• 
  In the left pane click on
  View all
  
• 
  Select Video Playback.
  
• 
  Follow the prompted steps to troubleshoot this issue.
  

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager.
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the display driver.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  

If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please reply with status of the issue for further assistance.

Thanks.