Windows 10: Why is my Windows 10 pc refusing to reset from the cloud?

I have an Inspiron 15 that claims it will not update to Windows 11. It has become extremely slow. I am trying to reset it to the latest version of Windows 10 and swipe everything in the process. It only will reset from the copy of Windows 10 on the SSD drive which is part of the problem.Should I factory reset it as if I were to be selling it? Will that get a fresh copy of Windows 10 from the cloud? My internet connection is fast and strong. Why would the Dell PC Windows 10 refuse to get a new copy of Windows 10 from the cloud?Is there a way to get it to ignore what type of SSD it has and

:)

 

Reset your PC using cloud download fails

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues in resetting PC using cloud download option



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the make and model number of your PC?
  
• What happens when you select cloud download option for reset?
  
• Do you get any error while trying to reset PC using cloud?
  
• Do you use Wi-Fi or wired connection for internet?
  
• Are you aware of any recent changes on the PC prior to this issue?
  

Please provide more information regarding the issue

Meanwhile, I would suggest you to perform a clean installation of Windows on PC, you can refer the section Clean install of Windows 10 using installation media from the article Reinstall Windows 10

Note: Performing a clean installation will remove all the applications/programs. Hence before doing that, please backup your important data at least on an external hard disk

If you are unsure about performing any steps, we do have videos for the same, you can watch the videos and perform the steps.

Refer: How to Clean Install Windows 10 on a PC Step-by-Step Guide

Additional information:

Optimize Windows 10 PC reset using the cloud

Optimize Windows 10 PC reset using the cloud - Windows Insider



Let us know how it goes, we would be glad to help you further



Vineet Kumar

Microsoft Community – Moderator

 

Optimize Windows 10 PC reset using the cloud

Source: Optimize Windows 10 PC reset using the cloud - Windows Insider

How to Reset Windows 10

How to Refresh Windows 10

 

Asphalt 8 Airborne cloud data not sync in Windows 10 PC App

Hi Thimira,

Thank you for being a part of Windows 10.

What do you mean by “it was not synced with cloud data. Every time it does not connected”?

Try the following steps and check if it helps:

Step 1:

I suggest you reset the Windows Sockets and check.

Follow the below steps:

• Right click on the Start button and click
  Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press
  ENTER:

netsh winsock reset

If the issue persists then follow the below step.

Step 2:

I suggest you reset the Windows firewall and check.

Follow the below steps:

• Right click on the Start button and click
  Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press
  ENTER:

netsh firewall reset

If the issue persists then follow the below step.

Step 3:

I suggest you to disable proxy and check.

Follow the below steps:

• Press Windows + R keys from the keyboard.
• Type inetcpl.cpl and hit Enter.
• Click the Connections tab, and then click LAN settings.
• Uncheck mark the Use a proxy server for your LAN check box.

Hope this information is helpful. Reply with necessary information and we will be happy to help you further.

Thank you.