Windows 10: Why is the bitlocker section not working?

I’m fully logged into my account and every part of the website is working fine, but the only thing I can’t access is my bitlocker. Every time I go to aka.ms/myrecoverykey it shows nothing but a popsicle with text telling me to try again later. This has been like this for over 3 days. Is this just me? Or is this part of the website down?

:)

 

My BitLocker Discovery Key not working.

Step one doesn’t work. The Bitlocker screen still comes up. Any other suggestions?

TIA

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Bitlocker

Hi,

It's unfortunate that you are facing this issue. Let me assist you resolve the issue.

Follow the below steps and check if it helps:

I suggest you to try the step under the section "To unlock removable data drive" in the following article:

Windows help & learning

Note: The steps for Windows 8.1 applies to Windows 10 as well.

For further reference, refer to the following article:

Windows help & learning

I hope this information helps.