Windows 10: Why is the document icon gone on Microsoft whiteboard?

Hello there! I'm currently having some issues with my Microsoft whiteboard. The document icon no longer appears on my whiteboard. Few months ago I was able to insert PDFs. And now I'm not able to do so, is there a way to bring back the document icon?

:)

 

Microsoft whiteboard

Hi AbulaisShomrat,



Thank you for querying in this forum.



From your description, it seems that you have installed Microsoft Whiteboard, but you cannot open it successfully.



If my understanding is right, for the situation you encountered, we do understand the inconvenience caused and apologize for it. And we have tested it on our side and we cannot reproduce the same situation as yours.

And given this situation, we’d give you some suggestions below and hope that will help you:

1. You can go to Windows Settings > Apps > Microsoft Whiteboard > Advanced > click Repair and Reset to check if it will help.
   
2. You can also refer to this article: How to perform a clean boot in Windows to reboot your computer in clean boot to check if the same problem will occur. You can determine whether a background program is interfering with your game or program.
   

At the same time, to better understand your situation, could you provide the information below?

1. May I know if you are using Microsoft 365 business account or Microsoft 365 personal account?
   
2. Could you provide the version of Microsoft Whiteboard? You can go to Windows Settings > Apps > Microsoft Whiteboard > Advanced and provide the screenshot of it.
   
3. May I know if you downloaded Microsoft Whiteboard from Microsoft Store?
   

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!



Best Regards,

Sukie

 

Microsoft Whiteboard Problem

Hi Davidcz84,



I go through the post carefully, as for the issue, here are some suggestions:

1. If you have any antivirus software, please quit them temporarily and check the result.
   
2. Try sign out your account from the app, restart devices, sign in back and check the result.
   
3. To check if the issue related to your network, try connecting to another network and check the result.
   
4. If you are using Word and school account that is managed by your organization, please make sure you have authentication app required by your organization installed on your devices.
   
5. Try use whiteboard for the web and check the result: Microsoft Whiteboard
   

If the issue still persists, could you please share information below with us?

1. Can you use whiteboard for the web normally?
   
2. Which kind of accounts you are using for signing whiteboard? Account crated by yourself or account assigned by your organization?
   

Regards,

Clark

 

Microsoft Whiteboard

Hello Pamela,



Thanks for posting in this community.

I understand you have the questions about Microsoft Whiteboard. As I haven’t faced the same behavior with MS Whiteboard version 19.10311.3339.0 to move forward, we need more detailed information about the situation you meet. So, please kindly share with us the information below:

• What version of Whiteboard do you use?
  
• Can you provide the screenshots of the problem?
  
• May I know how have you installed Whiteboard?
  

Thank you for your patience and understanding.



Best Regards,

Igor