Windows 10: Why is there a red x by the image/screenshot?

Discus and support Why is there a red x by the image/screenshot? in Windows 10 Software and Apps to solve the problem; I took some screenshots with my surface pro 5. They have a red x beside them. What does this mean? Assuming it’s not good as opposed to the green check... Discussion in 'Windows 10 Software and Apps' started by Maria Funk, Mar 19, 2025.

  1. Why is there a red x by the image/screenshot?


    I took some screenshots with my surface pro 5. They have a red x beside them. What does this mean? Assuming it’s not good as opposed to the green check beside all other images. How can I make this better?

    :)
     
    Maria Funk, Mar 19, 2025
    #1
  2. gjones10 Win User

    pdf images displayed as red-x

    Hello,

    I have been using OneNote for years, I also use OneNote on my windows phone. ( I have read the other posts ...do not see an answer to the problem)

    All of a sudden, within the last week or 2 ( ~Jan 15,2018 to now Jan 30, 2018 ) pdf images are be displayed as gray mountain with red x.
    The images display just fine on desktop, laptop and tablet… just the phone will not display correctly.

    I notice that the the image appears to load, the gray moutain outline fills with color as the image is loading… loading appears to fininsh but then displays the "gray mountain and red x".

    Also the thumbnail of the page with the image seems to show what the image is supposed to look like, but again the display of the image is …red x.

    Pdf images that I have loaded on phone for years
    are now displayed as red-x and new pdf images that I am loading are being displayed as red-x's.
    The selection of which images are displayed not displayed seems random.

    Please, I have closed the notebooks, logged-out, new password etc, etc, don't reply with a workaround … why only the phone? What is the true fix!

    Thanks

    [Moved from: Office / OneNote / Windows phone & tablet / Office Mobile apps]
     
    gjones10, Mar 19, 2025
    #2
  3. all my network drives have red X's

    Hi Christophe,

    The red "X" icon that shows on your network drives indicates that your network devices are not connected. To effectively assist you with your concern, we'd like to ask the following:

    • Have you made any changes on your device prior to your concern?
    • Are you getting any error messages when accessing the drives?
    • What are the troubleshooting steps that you performed to resolve your concern?
    • Could you attach related screenshots on your next post to help us understand the situation better.

    We're looking forward to your response.
     
    Darwin Dim, Mar 19, 2025
    #3
  4. Mithin_EJ Win User

    Why is there a red x by the image/screenshot?

    The linked image cannot be displayed - red x

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that it can get difficult if the system are not working as expected. I see that you have tried few steps that might help us. However, we can go ahead and try few steps to see if we can resolve this issue.





    1. Do you face this issue while accessing your Email using a browser or Outlook Application?
    2. When you say picture will not display, are you facing issue with the Motor Trend and Automobile magazines or all the E-mails?


    Method 1: Pictures cannot be displayed:



    I suggest you to follow this article on
    Pictures cannot be displayed and are shown as red X in Outlook
    ,
    and check if that helps.



    Disclaimer: The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts
    on the computer. Windows often reads and updates the information in the registry.



    Normally, software programs make registry changes automatically. You should not make unnecessary changes to the registry. Changing registry files incorrectly can cause Windows to stop working or make Windows report the wrong information.



    Method 2: Perform clean boot:

    I recommend you to follow the article
    How to perform a clean boot in Windows
    , and check if that work.

    Disclaimer: A ‘clean boot’ starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game
    or program.

    Your computer may temporarily lose some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

    Method 3: Clear browsing data in chrome browser.

    I also suggest you to follow this article on
    Clear browsing data
    , and check if that helps.



    Disclaimer: The Reset Google browser Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Google browser Settings
    feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Google browser Settings feature.



    I look forward to hearing from you soon.

    Regards,
     
    Mithin_EJ, Mar 19, 2025
    #4
Thema:

Why is there a red x by the image/screenshot?

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