Windows 10: Why is troubleshoot telling me that my device does not have bluetooth even though I have it?

Troubleshoot said that bluetooth is not available on my device,I use bluetooth on this device for a long time and suddenly I can't turn on bluetooth and the button to turn it off/on is missing.And for some reason I can't attach the screenshot image.

:)

 

Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting

 

Bluetooth device is shown as not present.

Hello Dominika,

Thank you for getting back to us. Since the issue still persists after following the steps on the article above, we'd like to know more. Kindly answer the following questions:

• Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
• What is the make and model of your Bluetooth device?
• Can you tell us the specific bluetooth devices that you're using on your Windows 10?
• Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features?
  

Meanwhile, we suggest that you check if the Bluetooth services is enabled by following the steps below:

• Press Windows + R keys on the keyboard, type services.msc and press OK.
  
• Right click on Bluetooth Support service and select
  Restart.
  
• Right click on Bluetooth support service and select Properties
  and check if the startup type is Automatic.

We'll be waiting for your response.

 

Bluetooth Troubleshooter says "device does not have bluetooth", when bluetooth is native on my device

Hi, I have a Dell Inspiron 17-7779 and was having an issue while running a program that utiliized Bluetooth 4.0, where the Bluetooth would be working find, and then the program said Bluetooth was turned off, and when I went to go turn it back on, the option
to turn it on does not exist.

I followed lots of troubleshooting and completed the following steps:

• Restarted my computer (several times)
• Ran "services.msc" and restarted "Bluetooth Support Service"
• Windows said drivers were out of date

Eventually, I came across a Microsoft post that suggested uninstalling the device, which I did. I restarted my computer, and ran Windows Update, and no drivers were installed. In Device Manager again, the Bluetooth device was gone, even when checking "Show
hidden devices" under "View".





I ran Bluetooth Troubleshooter, which then told me that "Device does not have Bluetooth. Bluetooth is not available on this device". I restarted the computer and repeated previous steps several times with no success. I have tried 2 different driver programs
that both do not detect nor fix the issue. I have gone to both the Dell and Intel websites and tried to install the latest driver. The driver that was downloaded that I installed was the "Intel(R) Dual Band Wireless-AC 3165". Restarted computer. Restarted
Bluetooth Support Service. Still, my computer fails to recognize that it even has Bluetooth.

Does this leave me to do a system reset?

Help/suggestions are greatly appreciated.