Windows 10: Why isn't my keyboard or on screen keyboard working?

The letters on my laptop aren't working. The numbers and others work for some reason. I tried the in screen keyboard and the same keys don't work as the physical keyboard.

:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

On screen Keyboard

Hi,



To quickly access the On-screen Keyboard (OSK) without going to Settings, follow the steps below:

• Right-click on the taskbar.
• Make sure that the "Show touch keyboard button" is enabled.
• Touch keyboard icon will appear on the notification area.
• Click on it to launch the On-Screen Keyboard.

Let us know if this works for you.

 

want to use manual keyboard----not on screen keyboard

Hi,

The On-Screen Keyboard is an application which provides a visual keyboard on your screen that can be used in place of a physical keyboard. To better assist you and provide you with the appropriate troubleshooting steps, kindly answer the questions below:

• Is your physical keyboard not functioning?
• Have you tried turning off the On-Screen Keyboard?

To turn off the On-Screen Keyboard, kindly follow the steps below:

• Click on Start.
• Go to Settings.
• Select Ease of Access.
• On the left panel, click on Keyboard.
• Under On-Screen Keyboard, make sure it is set to Off.

We'll be waiting for your response.