Windows 10: Why isn't my product key showing in my Order History I bought from Microsoft.com?

Why isn't my product key showing in my Order History I bought from Microsoft.com?If I contact support, they want me to pay $900 dollars for support. If I call, the automated call hangs up on me saying a representative can't help me!!!!!

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Order History missing the Product key/Install option

I ordered 2 copies of the Windows 10 Home (download) edition from Microsoft's website and I understand Microsoft does not have any record of the product keys, nor do they offer refunds on that type of order.

The instructions given by Microsoft to retrieve those keys is:

1. Go to Order History, find Windows 10, and then select Product key/Install.
   
2. Select Copy to copy the key, and then select Install.
   
3. Select Download tool now, and follow the instructions.
   
4. A wizard will help you through the steps to install. You can install Windows 10 on a PC or a Mac.
   

The problem is that the order in question does not have a Product key/Install option. Is this a bug with Microsoft's website?

 

Product Key not on Order Page

I ordered an upgrade from Windows 10 Home to Pro recently. The upgrade occurred automagically, but I now have no product key. I spent some time and went to my account, finding the order and selecting it. Microsoft support under "Product Key" says to

Go to Order history, find ,
and then select Product key/Install

I looked at the order summary and detail on Order History. There was no Product Key. Much appreciate some help.

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Product Key in Microsoft Order History

Hello,

I purchased Windows 10 Home from Microsoft awhile back and I used to be able to access the product key from order history. However, when I log into my order history all it tells me is how I payed for it. Should I be looking in a different place now? I need the product key for a fresh Windows 11 install.

Thanks in advance,

Lee