Windows 10: why my audio devices are not getting connected

i'm trying to connect my bluetooth headphones but it says paired but can't get connected. i have tried trouble shooting and everything from google but nothing helps.

:)

 

Problem with audio devices

Hi Marcello,

I appreciate you for trying some steps in order to get the issue resolved.

If you're connecting to an audio device using USB or HDMI, you might need to set that device as the default.

Open Start, enter Sound, select it from the list of results, and then, on the
Playback tab, select a device, then Set Default.

I would also suggest you to turn off Audio enhancements.

• 
  Go to Start, enter Sound, and select Sound Control Panel
  from the list of results.
  
• 
  On the Playback tab, right-click (or tap and hold) the
  Default Device and select Properties.
  
• 
  On the Enhancements tab, select the Disable all enhancements
  check box and try to play your audio device.
  
• 
  If that doesn't work, select Cancel and, on the Playback
  tab, select another default device (if you have one), select the Disable all enhancements check box, and try to play audio again. Do this for each default device.
  

Please revert if you face any issues with Audio.

Thank you.

 

Re-enable audio device

Hi,

I would be happy to assist you.

Before we proceed with troubleshooting, I would need little information on the issue.

• Are using speakers / head phones to listen to audio?

If you have disabled the audio device, then you might not see it under the list of playback devices. I would suggest you to follow these steps to make sure you see the disabled devices:

• • 
    Open
    Control panel.
    
  • 
    Click Hardware and Sound and then Click on
    Sounds.
    
  • 
    Under Playback tab, right click on the empty area and make sure
    “Show Disabled Devices” has a check mark on it. If headphones/Speakers are disabled, it will now show up in the list.
    
  • 
    Right click on the device and
    Enable it. Click OK.
    

If the issue still persists, try enabling speakers automatically using steps below.

• 
  Go to Settings> Click on themes> Advance sound settings> right click on the speakers or the audio device youo have connected > click on
  Configure device.
  
• 
  Test the sound level you want, click Next.
  
• 
  And configure the audio devices.
  

Hope this helps you. Do reply if you need further assistance on Windows 10.

Thank you.

 

no audio output device installed

I've tried every step that was suggested, still getting no audio output device installed.