Windows 10: why my device cannot connect to wifi???

why my device cannot connect to WIFI?

:)

 

wifi connection problem

Hi,

To better assist you with the WiFi connection issue, please answer the following questions:

• Are your other devices able to connect to the same WiFi connection and working fine?
• Have you tried to restart your WiFi router?
• Which OS build version is currently running to your phone?
• What are the troubleshooting steps that you've tried so far?

Regards.

 

Windows 10 - WIFI 2 - Cant connect

Hi
Myamara,

It is possible that your drivers are outdated or the connection itself has the issue. We suggest that you perform
these methods of troubleshooting
and check if there are any changes:

Method 1: Reset TCP/IP

To do this, follow these steps:

• 
  Run
  Command Prompt
  as
  Administrator.
  
• 
  Run
  this command:
  
  • 
    netsh int ip reset
    and hit
    Enter.
    

Exit
Command Prompt
and
monitor your WiFi connection.

Method 2: Disable auto turn-off of WiFi device.

Go to
Network and Sharing Center. At the
right pane, click
Change adapter settings.
Right-click
on your
connection name(WiFi name)
and go to
Properties.Click
the
"Configure..."
button and go to
Power Management
tab.Uncheck/disable
the
radio button
for
"Allow this device to turn off this device to save power". And then,
Restart the PC(Important).

Method 3: Reconfigure TCP/IP

To do this, follow these steps:

• 
  Run
  Command Prompt
  as
  Administrator.
  
• 
  Run
  these following commands:
  
  • 
    netsh int tcp set heuristics
    disabled
    
  • 
    netsh int tcp
    set global autotuninglevel=disabled
    
  • 
    netsh int tcp set global
    rss=enabled
    

Update us on how it goes.

Regards.

 

Cannot connect to wifi with laptop

Hi,

We would like to isolate this issue that you're having right now. We suggest that you try the steps below:

• 
  Go to Network and Sharing Center.
  
• 
  At the right pane, click Change adapter settings.
  
• 
  Right click on your connection name (WiFi name) and Properties.
  
• 
  Click the Configure... button.
  
• 
  Go to Power Management tab.
  
• 
  Uncheck/disable the radio button for "Allow this device to turn off this device to save power".
  
• 
  Restart the PC (Important)
  

We will wait for your response.

Regards.