Windows 10: Why my laptop opens hardware Diagnostics UEFI?

Hi, I turned on my laptop and it didn't start the windows. I only have the attached screen. That page only works with navigation and enter keys. I can't get out of it

:)

 

My keyboard/ Bluetooth mouse is not working properly.

Hi

Thanks for your reply.

Given the persistence of the problem even after extensive troubleshooting and the inability to proceed with Safe Mode due to the keyboard not working, it seems we're dealing with a more complex issue than initially thought. Here are some additional steps and considerations:

Since the built-in keyboard is not responding correctly and prevents you from using Safe Mode, an external USB keyboard and mouse could be a critical workaround. This step is essential to determine if the problem is with the laptop's hardware (specifically the keyboard and possibly the Bluetooth module) or if it's a deeper software issue.

• Use an external USB keyboard and mouse: Connect them to your laptop. If they work correctly, this strongly suggests the problem lies with the laptop's built-in keyboard and/or Bluetooth connectivity, not with the operating system or software in general.
  

Another diagnostic step is to check the keyboard functionality outside the Windows environment, such as in the BIOS/UEFI settings.

• Access the BIOS/UEFI settings: Restart your laptop and press the key required to enter BIOS/UEFI settings (common keys include F2, F10, Del, and Esc). If the keyboard works in these settings, the issue is likely within Windows. If the keyboard does not work even in the BIOS/UEFI, this points to a hardware problem.
  

If you have access to the BIOS/UEFI, see if there's an option to run a hardware diagnostic. Many laptops include a built-in diagnostic tool that can be accessed during startup.

Given the troubleshooting steps you've already attempted without success, and if the external keyboard/mouse and BIOS/UEFI checks suggest a hardware issue, it might be time to consider professional repair. If your laptop is still under warranty, contact the manufacturer's customer support for assistance. If it's out of warranty, a reputable computer repair service can diagnose and fix the problem, though they will likely charge for their services.

If professional repair is not an immediate option, using an external USB keyboard and mouse could serve as a temporary workaround, allowing you to continue using the laptop.

Given the uncertainty about the laptop's functionality, ensure you back up any important data to an external hard drive, cloud storage, or another safe location to prevent data loss.

Hardware issues, especially when affecting integral components like the keyboard and Bluetooth connectivity, can be challenging to resolve without professional help. The steps outlined above should help narrow down the problem and potentially provide a temporary solution until a more permanent fix is possible.

 

The "Open Diagnostic Data Viewer" is broken in Windows 10 (64) Version 2004

Hi Danilo,

I'm sorry that the issue still persists and as a next step in resolving your issue, I suggest you follow the below instructions to uninstall the Diagnostic Data Viewer and install it again.

To uninstall the Diagnostic Data Viewer:

Step 1:

Go to Search Box next to Windows icon & Type Apps & features

Step 2:

Click on Apps & features to open the settings page

Step 3:

On the right side of the page scroll down to see the Diagnostic Data Viewer

Step 4:

Select Diagnostic Data Viewer & click Uninstall

Step 5:

Restart the computer after uninstallation completes.

Now to Install the Diagnostic Data Viewer:

Step 1:

Goto Search Box next to Windows Icon & Type Privacy Settings

Step 2:

Click to open Privacy Settings & then select Diagnostic & feedback

Step 3:

On the right side scroll down under diagnostic & feedback to see Diagnostic Data Viewer

Step 4:

Under Diagnostic Data Viewer click Diagnostic Data Viewer tab

Step 5:

The above step will open Microsoft Store which will prompt you to Install Diagnostic Data Viewer

Step 6:

Click Install

Step 7:

Restart Computer after installation completes

Step 8:

Go to Search Box next to Windows Icon & Type Diagnostic Data Viewer

Step 9:

Click on the Diagnostic Data Viewer app to open it.

Regards

Shuaib

Windows Expert User

 

Laptop with broken screen How much?

I would like suggestions and look in local stores. I dont wanna buy a laptop from someone online. Sorry. But could be a good idea if you asked him about the performance on older games. Gonna make a list ofall laptops people suggest me.

Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd