Windows 10: Why my pc is not recognizing the portable CD DRIVE

imran khan1 · Jul 2, 2022

my laptop HP ENVY X360 serial number 8CG8464YTL. whenever I plug in my portable cd driveLG-GP10NB20 nothing is showing in file explorePLEASE IS ANYONE CAN HELP ME OUTTHANKS

:)

ThomasJuza · Jul 2, 2022

Portable CD PLAYER not recognized

Original Title: Portable CD PLAYER

Notebook won't recognize portable cd player

SujataMoktan · Jul 2, 2022

Portable CD PLAYER not recognized

Hi Thomas,

Your CD drive is missing or is not recognized by Windows? I suggest you to perform hardware troubleshooter and check if it helps.
The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

Type Troubleshooting in the search bar and press “Enter”.

In the “Troubleshooting” window, click on “View All” on the left pane.

Click on “Hardware and Devices”.

Click on “Advanced” and then click on “Run as Administrator”.

Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

I also suggest you to go to the Device Manager> CD/DVD> Driver's Tab> click Update Drivers- then RIGHT CLICK the drive>
UNINSTALL> reboot this will refresh the default driver stack.

Hope it helps.

DellySheCorte · Jul 2, 2022

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.