Windows 10: why my wifi connection can't connect to microsoft services for example microsoft teams,...

why my wifi connection can't connect to microsoft services for example microsoft teams, microsoft store, https://www.microsoft.com/. but it can all connect with a mobile hotspot connection.

:)

 

Wifi is Connected but Microsoft Services Won't Recognize the Connection

Hello Frustrated Sara K，

Welcome to the Microsoft Community!

Thank you for your posting! From your description, I understand that your Microsoft account is not being logged in on your personal laptop's browser without any problem, but when logging in on other Microsoft related applications it always shows that it cannot connect to the Internet. I understand how you feel and I would love to suggest a solution for you immediately, from your description I can understand that your Microsoft account is not being but I still have some questions to confirm with you:

• If you have opened VPN application, please close it.
  

• Please try to connect to your computer using your phone's hotspot and then try to log in to your Microsoft account.
  

If the above steps still don't work. Please try the following steps:

Here are the troubleshooting steps:

• Run network commands. Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:
  

Select Search on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.

At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

• Uninstall the Ethernet network adapter driver and restart. If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.
  

Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

Select Search on the taskbar, type Device Manager, and then select Device Manager from the list of results.

Expand Network adapters and locate the Ethernet network adapter for your device.

Select the network adapter, press and hold (or right-click), and then select Uninstall device > the Attempt to remove the driver for this device check box > Uninstall.

After uninstalling the driver, select the Start button > Power > Restart.

After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

• Use network reset. Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.
  

Select the Start button, then enter settings. Select Settings > Network & internet > Advanced network settings > Network reset.

Open Network & internet status settings

On the Network reset screen, select Reset now > Yes to confirm.

Wait for your PC to restart and see if that fixes the problem.

Notes: After using network reset, you might need to reinstall and set up other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).

Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. However, if your PC is used for file or printer sharing, you’ll need to make your PC discoverable again by setting it to use a private network profile. To do this, select the Start button, then enter settings. Select Settings > Network & internet > Ethernet. On the Ethernet screen, under Network profile type, select Private.

Hope this helps you. Looking forward to your reply we will also adjust and improve the solution for you based on your reply.

Best Regards,

Zhang Yang - MFST | Microsoft Community Support Specialist

 

my microsoft team keep show that it run into an issue

Hi Cheah,



Greetings.



Thank you for raising your concern in this community.



Normally when you get this error, you should confirm first using teams on the web to see if there is nothing wrong with your account. Please use this link to do so. https://teams.microsoft.com/, also check your network connection.

After confirming that everything is fine from there, I would suggest you to clear your teams cache using this steps.

• Log out of teams
  

• Quit Microsoft Teams. Right-click the icon and select Quit.
  
• Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
  
• Delete the contents of the entire folder.
  
• Restart Microsoft Team
  
• Login again.
  

After that sign in first using your education account.



I will follow up on this if you need further assistance.



Regards,

Mac

 

When will the wifi connectivity problems be solved?


OK, so the Windows 10 engineers bollixed up the wifi connectivity part of the operating system. Everybody knows that by now. It seems they are making some progress in resolving it. Now, instead of seeing "Secured, No Internet" on your list of wifi connections, you see "Connected, Secured" EXCEPT no webpages will load. So you really aren't connected. It does seem to be a step in the right direction. Does anybody know when they plan on a full and complete repair of this screw up of epic proportions?