Windows 10: Why support is not any response to my chat request? I have request to chat with support and...

I am having problems and requested the chat, they couldnot fix in first chat so, they gave case number and link for chat but it will take to me to new support again, which was no problem. They would create a case and do nothing. No reponse at all. I have waited a week for this still no progress.

:)

 

Chat with / Call Microsoft Support not work

Hello, thanks for your reply.

• yes
• yes
• Xbox Support
• Xbox-Website >> Support >> "my Account" >> Chat with Support
• I'm logged in

Thanks

 

Contacting Chat Support

Technical Level : Basic

Summary

There are some issues – account and billing related - that can only be fixed by contacting the official support channels. This article will explain the easiest way to contact chat support.

Details

Community support can fix most problems except for those that are related to the account itself. For instance, you are having trouble making a payment with the card, there is not much the community could do. It is possible that the card is not accepted.
Or the payment is stuck in limbo and no amount of adding and removing will fix the problem. Such problems are dealt with by chat support.

Even if a particular problem does not come under the purview of chat support, they do act as a starting point. If they are unable to solve the problem, they usually will manage to set you off in the right direction.

Note - There is a dedicated support department for customers with disabilities. This department also handles queries related to accessibility features on the phone by users with or without disabilities. Find out more about chatting with them
or calling them at this
link.

Steps to contact chat support.

Step 1. Visit the site by
clicking on this link. On the top right corner, you will find a ‘Sign In’. Sign in with same account you use on your phone. Note : The link will take you to the US site. Even if you are from another country, do not worry about it.



Step 2. Select the phone platform – windowsphone 7 or windowsphone 8. This is very important. If you are not sure about your platform, go to Settings > About on your phone. This will you give you the platform details.



Step 3. Under ‘Category’, select Billing + Payment (Store), from the drop down list.



Step 4. Then select ‘Contact Us’



Step 5. You should now be in the page that says ‘Chat’. Press the big blue button to start chatting with a support person. Note - It is possible that the button might show up in red colour. Every time the author of this wiki tried
the chat support, the button is always blue.

 

Ms support chat service, procedure changed?

When I have got totally stuck and even this Forum has not helped, I have on a number of occasions got the issue resolved via the MS Support Chat Service, so I tried this with regard to the total failure of Bluetooth. This time the experience was quite different and not satisfactory. In the past the Chat has been conducted via Chat Windows and sometimes the issue has been sorted by the Tech Advisor taking over control of my PC remotely. Now it seems to be different. The Chat was largely conducted via email which I found slow and confusing, though there was some to and fro between email and a Chat window. Maybe it will improve with experience. There was no offer to take remote control and nothing was achieved, I was just advised to try (from memory) a 'Clean Boot', or was it a 'Repair Boot'?

Before I try again I would welcome an explanation of the fix suggested plus does anyone have any experience of the new arrangement for getting help via a Chat from MS?