Windows 10: Why the recovery key can not be use?

I already input the recovery key but always fail and back to the blue screen.

:)

 

one key recovery

Hi Nawaxx,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to download and install the latest software for ‘One Key Recovery’ from the manufacturer website and check if it helps.

If the issue still persists, uninstall the software and install it in compatibility mode by following the steps below:

• Right click on the ‘Setup’ icon for the driver and click on properties.
• Under Compatibility tab, check the option for Run in Compatibility mode.
• Select Windows 8 from the drop down list.
• Click on Apply and then OK.
• Install the driver software.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Recovery Key

Thank you for the reply.

On the link you mentioned there are five steps to turn off the recovery key and I couldn't find I don't own this phone anymore
option which is 2nd on the list.

Could you please help me how to find that option.

Thank you!!!

 

Lumia 640XL needing recovery key

Hi Alfred,

To get the recovery key, please follow the steps below:

1. Log in to your Microsoft account in a PC browser: https://account.microsoft.com/.
2. Click on the "Devices" tab and then the "Your devices" option on the drop down menu. Scroll to your device.
3. The option should appear in the device listing to see the recovery code.

Update us on the result.