Windows 10: Why will Microsoft not interact with me with a Chat Session and remote screen sharing?

I keep getting messages Service request 7045951557 is not owned by you. When did they come up with this and why? Is microsoft no longer helping customers with tech support chat sessions or screen sharing if so I wish they would be upfront about it

:)

 

Remote Desktop - Screen resolution in remote session

I have connected to a remote desktop session and the windows in the remote session are all too small for me to see.

I have edited the remote desktop connection settings and cannot seem to make anything larger.

I am using a new Dell Inspiron Laptop which has a very high screen resolution 3840 x 2160

Any suggestions appreciated

Thank you

 

Zoom Screen sharing with Remote user who is on Linux

Hi folks

ZOOM works fine for normal video conferencing whatever system the "remote" user is using, I.E video and audio working 100% on the computers.

If I'm on Windows and we enable desktop sharing the remote user can see my screen without a problem -- e.g say I'm typing an excel sheet etc.

If the remote user is on Linux and enables desktop sharing - I see the desktop with the wallpaper, etc etc but after that just a blue line when the user opens any application even though both on the linux OS itself desktop sharing is enabled and in the ZOOM session desktop sharing is also enabled.

Any suggestions folks (the remote user is NOT going to use Windows !!). The normal video and audio works perfectly though between Windoqws and the remote user on Linux.

I need this to work -- we don't always know or even can control what OS the users on remote computers are running.

Update :: My error -- Bad case of RTFM !!!!!!!!

On supported Linux platforms with wayland as the video install the latest ZOOM version via git-hub --then it works !!!

Most Linux distros are supported e.g Ubuntu, Arch / Manjaro. Debian. Red Hat / Centos, Fedora, openSUSE.

Tested also for myself with Linux desktop to remote computer on Windows --working 100% both ways.

Marking as solved.

On Linux ensure "Enable Desktop sharing" is set (the base Linux one) then in the zoom session meeting administrator must enable desktop sharing for all participants so you''l need to install software that enables that - on KDE on ARCH LINUX install freerdp, krdc and krfb. In the zoom session set screen sharing on and then share newe screen --then ...."Bingo".

I'm getting too old these days to "Read Manuals" but sometimes it pays.


Cheers
jimbo

 

New Windows 10 Enterprise for Remote Sessions edition on the way

Read more: Windows 10 Enterprise for Remote Sessions: Another new Windows variant on the way | ZDNet